Cause:
1. The battery runs out.
2. The Brush Roll is stuck.
3. Other malfunctions.
Solutions:
1. Please charge the Vacuum Cleaner with the original adapter.
2. If the Brush Roll is stuck. Please check and cleanthe Cleaner Head, referring to page How to Clean Motorized Cleaner Head? - YouTube.
3. Please contact our customer service at support.us2@tikom.com.
Model: V500