Suction power is weak, or the vacuum cleaner cannot pick up debris. [V500]

Cause:

1. Dust Cup is full.

2. The HEPA Filter is blocked or damaged.

3. The air duct is blocked.

4. The Brush Roll in Motorized Cleaner Head doesn't rotate.

5. Cyclone Unit is blocked.

6. The battery runs out.

Solutions:

1. Please empty Dust Cup as instructed on pageHow to Clean Dust Cup?.

2. Please clean the HEPA filter as instructed on pagesHow to Clean HEPA Filter, Dust Cup & Cyclone Unit [V500]

If the HEPA filter is damaged, please replace it with a new one or contact our customer service at support.us2@tikom.com for more HEPA filters.

3. Please check and remove any blockages in the extension wand, cleaner head, and cleaner.

4. If the brush roll is jammed or entangled by foreign objects, please clean the brush roll as instructed on pageHow to Clean Motorized Cleaner Head?.

5. Please clean the cyclone unit as instructedon pageHow to Clean HEPA Filter, Dust Cup & Cyclone Unit [V500].

6. Please fully charge the Vacuum Cleaner and try again.

Model: V500

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Disclaimer: This article expresses the will of the release at the time, and if there is any misunderstanding, the final interpretation right belongs to Tikom.

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